Unlike your standard web lead, which takes a lot of marketing dollars to get, referrals are a unique kind of new client. Because they’ve heard about you from a trusted friend or relative, half the battle has already been won. They take fewer marketing dollars and less energy to acquire, are more likely to buy from you and are more likely to remain with you as a client.
From the onset.
When you first begin working with a client, it’s important to establish expectations and set the tone of the relationship. You can do this by stating: ”If you’re happy with my service when we’re done working together, would you be willing to refer me to friends and family?”
Following a compliment.
This can occur anytime during the customer lifecycle, so keep your ears open for positive feedback before, during, and after the sale. When a client says something nice about you, immediately follow up with: ”I’m so glad to hear that we are a good fit for each other. It’s important to me that I build a trusting relationship with each client. Do you have any family and friends that you also think would enjoy working with me?”
After the sale.
The time that a client is most apt to refer you is right after a transaction when they’re still feeling delighted by the excellent results you delivered. Be prepared to seize on those opportunities with: ”I’ve really enjoyed working with you and helping you solve xyz challenge. Do you know anyone with similar needs who could benefit from my services?”
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It really means a lot!
Copyright ©2021 | Grand Mortgage Group | NMLS# 2144657
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This is not an offer to enter into an agreement. Not all customers will qualify. Information, rates and programs are subject to change without notice. All products are subject to credit and property approval. Other restrictions and limitations may apply
Corporate | NMLS ID NMLS# 1660690
Corporate Address : 3100 W Ray Road #201 Office #209 Chandler, AZ 85226
https://nexamortgage.com
Copyright ©2021 | Grand Mortgage Group
Licensed to Do Business | NMLS# 2144657
This is not an offer to enter into an agreement. Not all customers will qualify. Information, rates and programs are subject to change without notice. All products are subject to credit and property approval. Other restrictions and limitations may apply. Copyright © 2021 | NEXA Mortgage
Corporate | NMLS ID NMLS# 1660690
Corporate Address : 3100 W Ray Road #201 Office #209 Chandler, AZ 85226